Frequently Asked Questions
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Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
Typically, orders are processed and shipped in one to three business days. We have west and east coast warehouses and typical delivery times for small parcel orders (FedEx) are delivered in 3-7 days and larger items that need to ship with specialized carriers and usually take 1-2 weeks. Due to Covid and shortage of workers there has been delays causing shipping times up to 8 weeks.
Do you have items in stock for immediate delivery?
Most items are in stock and ready to ship! Anything on backorder will be marked as such, with the next available ship date.
How will I know if my furniture will fit in my space?
All product measurements are provided, along with the required door width. If you are unsure, please contact us for assistance.
I am missing assembly instructions, how do I get them?
All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you’re still unable to locate the instructions, please contact us for assistance.
What if I dislike what I ordered?
Please see our return policy. As all orders are final, we do not accept returns or refunds. Customers have 24 hours from the point of sale to cancel their order. If order has been processed and packaged for delivery there is a 25% restocking fee on the total invoice amount.
Any items that have been open/used we have a strict NO RETURN/REFUND policy due to covid-19 guidelines. We are not held liable for any damages once your order has been delivered.
This is only in the case of a order defect. Defects musts be noted within 24 hours of delivery. After this point we reserve the right to decline.
Defects go through an assessment by our warehouse team. If repairs can be made the item will be repaired. In the case it can not be repaired it will be replaced
I have a question that is unanswered here. Can you help?
Of course! Please contact us for assistance. we are available seven days a week.
I ordered multiple items, but they didn't all arrive together. Where are they?
Don’t worry, they’re on the way! We ship from multiple warehouses, so it’s likely that your items shipped from different locations. Also, in events when an item is on backorder we will ship the items that are available immediately and the out of stock ones will ship when they are available.
What Do I Do If My Order Arrives Damaged or Defective?
If an item arrives damaged, all details of the damage must be noted on all copies of the BOL and Delivery Receipt, which you will be requested to sign at the time of your delivery. Do NOT sign a delivery receipt until you have inspected your order, even if you intend to store your furniture while you await the completion of a home improvement project, move, etc. We will need this for us to assist you with a return or replacement as shipping carriers have strict rules that apply to transit-related claims.
We must be notified about all damages within 24 hours from the time of delivery. By signing the delivery paperwork without noting a problem with your shipment, you will affirm your item was delivered to you with no damage or defect; thus the delivery company will decline any transit-related claims.
If the item is able to be repaired repairs will be scheduled. If the item is not a replacement shall be given or a partial refund
Does delivery include assembly/set-up?
WHITE GLOVE WILL BE OFFERED SOON, PLEASE ADVISE AT CHECKOUT
I’m missing parts, what do I do?
Please check all zippered pouches or compartments. If you’re still unable to locate the parts, please contact us for further assistance.